Return Policy

We have a 14-day return policy; this means you have 14 days after receiving your item to request a return.

We do not issue refunds. Only store credit is issued or exchange for a different product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping cost will be deducted from your store credit. 

To start a return, please use our Self-Return customer portal.

 

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Online Trainings: We do not offer refunds, however for our online trainings, we offer store credit for a training you have not yet commenced or if you have not received your kit yet.

In Person Training: If you inform us 14 days prior to your trainings, we can give you a store credit.  If you inform us after, your deposit ($500 dlls) will be lost due to training expenses made prior to the date.

For any further questions regarding refunds for our Online or In-Person Trainings please email us at store@browscouple.com.

 

Only exceptions for refunds include:

If customer fails to read information regarding shipping limitations where we are unable to ship out because of customer error, a 5% restocking fee will be charged.

Instances include:

If an order is placed from countries outside the United States.

If customer buys products of PhiRemoval and cannot prove to be a student or certified in the PhiRemoval technique.

If you have any further questions, please don’t hesitate to contact us at store@browscouple.com.

 

Damages and Defects

Please inspect your order upon delivery if the item is defective, damaged or if you have received the wrong item, visit our self-return customer portal and follow the instructions to begin your claim.

*Please note claims can only be placed within 14 days from when you received your items. 

Exceptions to Return Policy

Items that cannot be returned are those who have been used, tampered with, and or open products. Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/discounted items or gift cards.

Returns or Exchanges

For faster processing, we have a Self-Return Customer Portal available here. Please follow portal instructions before contacting us.