Frequently Asked Questions

We accept all major credit cards, PayPal, Klarna, ShopPay and Zelle. We also offer a variety of express checkout options that include Google Pay, Meta Pay and Venmo.

To pay with your Zelle account, follow these steps:

1. Open the Zelle app on your mobile phone.
2. Send the total amount displayed on the checkout page to the username: store@browscouple.com. (The contact name will appear as Cinthia's Beauty Ink LLC).
3. In the "Memo" field, add the full name you used to place the order. This step is crucial for us to confirm your order and process it promptly.

Once we receive your Zelle payment, we will promptly confirm your order and send you an email notifying you that your order is being fulfilled. Thank you for choosing us!

All sales are final. Please note that we cannot modify orders once they have been completed and paid.

There will be an option at the checkout screen located above your subtotal. Here you can type in your any gift card number or discount code you may have. Also note that sometimes we run storewide sales, and discounts are automatically applied at checkout.

We recommend tracking your package and contacting the responsible carrier, as they will be able to tell you where your package is located. If you did not receive your tracking information, please check your spam folder first or contact store@browscouple.com. Our team is happy to assist you and will send you the tracking information.

Unfortunately, it may happen that the package will be reported as lost. In this case, please stay in touch with the carrier and contact us within 10 days from receipt of notification regarding the accidental loss, so we can immediately contact the carrier as well.

Please ask your neighbors if they accepted the package for you. If this is not the case, please contact the carrier directly. Please send all the written communication between you and the shipping company to store@browscouple.com. We then can take further steps to help you, if they are unable to tell you the status of your order.

All orders received by 1 PM (PST) are processed and shipped the same day (excluding weekends and holidays). All orders after 1:30PM (PST) will be shipped the next business day.

After receiving your order confirmation email. You will receive another notification when your order has shipped.

Yes, you can skip the shipping fees with free local pickup at 2815 Camino del Rio South suite 300, San Diego CA 92108.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. It's always recommended to call customer service at (619) 450-7506, before to check if your order is ready for pick up.

Please send an email to store@browscouple.com with the invoice/order number, a picture of the package, the name and the amount of the missing item.

All order issues need to be reported within 7 days of delivery.

Please send an email to store@browscouple.com with your order number and a picture/video that shows the fault of the item you received. If the package shows external damage, please send us a picture and contact the carrier as well.

You need to contact us within 7 days from the date you receive the damaged product(s).

Oh no! Although we do our best to get things right the first time, sometimes accidents can occur. We are very sorry for any inconvenience this might cause. Please send an email to store@browscouple.com with a picture of what you received and the invoice/order number. All order issues need to be reported within 7 days of delivery.

These codes are placed on some of our products as an internal code for our fulfillment team. Please disregard these codes.