Refund policy
Return Policy
We have a 14-day return policy; this means you have 14 days after receiving your item to request a return.
We do not issue refunds. Only store credit is issued or exchange for a different product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping cost will be deducted from your store credit.
To start a return, please use our Self-Return customer portal.
Only exceptions for refunds include:
If customer fails to read information regarding shipping limitations where we are unable to ship out because of customer error, a 5% restocking fee will be charged.
Instances include:
If an order is placed from countries outside the United States.
If customer buys products of PhiRemoval and cannot prove to be a student or certified in the PhiRemoval technique.
If you have any further questions, please don’t hesitate to contact us at store@browscouple.com.
Damages and Defects
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, you must file a claim within 14 days of the delivery date using our self-return customer portal and follow the instructions to begin your claim.
For products with expiration dates, we recommend verifying the date upon arrival and before opening. This ensures that any concerns are addressed within the 14-day claim period.
Exceptions to Return Policy
Items that cannot be returned are those who have been used, tampered with, and or open products. Please get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale/discounted items or gift cards.
Returns or Exchanges
For faster processing, we have a Self-Return Customer Portal available here. Please follow portal instructions before contacting us.
Route Package Protection
We’ve partnered with Route to offer optional package protection for your orders. This service covers issues like lost, stolen, or damaged packages during transit.
• If you purchased Route Protection at checkout and something happens to your package, please file a claim directly through Route’s claims portal.
• We are not responsible for packages that are lost, stolen, or damaged in transit if Route Protection was not selected at checkout.
For questions about Route coverage, visit Route’s Help Center.
