Return Policy

We have a 14-day return policy; this means you have 14 days after receiving your item to request a return.

We do not issue refunds. Only store credit is issued or exchange for a different product.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping cost will be deducted from your store credit.

To start a return, please use our Self-Return Customer Portal.

Only exceptions for refunds include:

If a customer fails to read shipping limitation information and we are unable to fulfill the order due to customer error, a 5% restocking fee will be charged.

Instances include:

• Orders placed from countries outside the United States.
• Purchases of PhiRemoval products without proof of student status or PhiRemoval certification.

If you have any further questions, please contact us at store@browscouple.com.

Damages and Defects

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or incorrect, you must file a claim within 14 days of the delivery date using our self-return customer portal and follow the instructions to begin your claim.

For products with expiration dates, we recommend verifying the date upon arrival and before opening. This ensures that any concerns are addressed within the 14-day claim period.

Exceptions to Return Policy

Items that cannot be returned include those that have been used, tampered with, or opened. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/discounted items or gift cards.

Returns or Exchanges

For faster processing, please use our Self-Return Customer Portal. Be sure to follow the portal instructions before contacting us directly.

Route Package Protection

We’ve partnered with Route to offer optional package protection for your orders. This service covers issues like lost, stolen, or damaged packages during transit.

• If you purchased Route Protection at checkout and something happens to your package, please file a claim directly through the Route claims portal.
• We are not responsible for packages that are lost, stolen, or damaged in transit if Route Protection was not selected at checkout.

For questions about Route coverage, visit the Route Help Center.